C194 Mental Breakdown
C194 Mental Breakdown
However, things like love were hard to talk about. Never mind, Elder Brother Yuan had his own ideas, so there was no need for him to worry about it. His own girlfriend had not even been settled yet.
The group strolled around the mall and went down to the first floor. They continued to ride the escalator down.
Compared to the sparse number of customers on the second floor, the first floor was much more lively. Everyone was used to slowly strolling around the mall from the first floor.
At this moment, Liang Ying's gloating face revealed an unpleasant expression when she saw that there were already more than a dozen customers on the first floor. It would be great if there was not a single person in Kang Ying's shop.
He hadn't expected that there would be more than ten customers on the first floor so early. If he counted in a single day, there should be around a hundred of them, right?
As Liang Ying thought of this, her heart felt a little sour, and her originally balanced heart began to become unbalanced again.
At this time, the shop manager on the first floor saw Kang Ying coming down to inspect the mall, so he went up to greet her.
"How is it? "What's the matter today?" Kang Ying asked.
"Everything is normal. It's pretty much the same as yesterday." The manager said.
Kang Ying understood immediately. What the shop manager said was that the customers had come at the same time as yesterday, which meant that the crowd would be coming soon. Kang Ying felt relieved, and her expression became more and more joyous.
Hearing that, Liang Ying giggled, "Is there so many people here every day?
She clearly had ill intentions. If there were only a few people like her every day, then the mall would definitely close down in less than a month.
"It's only in the morning. Ordinary people normally don't come to the shops at this time of the day, but compared to other shopping malls, we have a lot of people. We're just afraid that people will come in a bit."
As soon as Liang Ying finished her sentence, the shop manager answered honestly.
Because the manager saw that she was with Kang Ying, he thought she was her boss's good friend, so he told her everything.
This was not a business secret, and Liang Ying was not her competitor, so Kang Ying did not stop the shop manager from talking about this.
"How many customers do you have at the most of the day?" Liang Ying asked with an unfriendly expression.
"There are no statistics, but the opening hours should be at its peak, with about three to five thousand people. Over the next few days, more than two thousand people are coming in and out." The manager said.
When Liang Ying heard this, she felt upset. At the same time, she was also envious and resentful. There were more than two thousand people here! If there were more than 2000 people, dozens of them would become customers. It seemed to be a rather big number. After all, Kang Ying was selling a few thousand yuan's worth of electrical appliances.
At this moment, there was a customer who wanted to look at the refrigerator, so the shop manager quickly went to get the customer. Liang Ying looked at the shopping mall with a complicated mood.
Therefore, Liang Ying forced a smile and said, "I didn't know that Elder Sister Kang Ying had such good business at your store."
The corner of Kang Ying's mouth lifted slightly as she said with a faint smile, "That's it then!"
Kang Ying did not want to say words that would extinguish her pride. She did as she was told and always had a bad mindset. Perhaps, this would be the case. The opening of the mall was currently in full swing. Of course, she was willing to say some words of auspicious luck. This was also a superstition of the business people.
When Liang Ying heard this, her mood sank to the bottom. She still wanted to bury Kang Ying in the mall to make Shi Jiangyuan dislike Kang Ying, but from the looks of it, it didn't seem possible.
The shop assistants were all dressed in uniform and dressed neatly. She noticed that the female shop assistant was even wearing light makeup. Her service attitude was also very warm. It was like a warm spring breeze. Compared to the shopping malls in Yan Sha and Wangfujing, the service staff here were even more considerate.
After all, the salespeople at the Beijing shopping mall were all very arrogant. If a customer went in to buy something, it would be like owing them over 250 yuan. How could she be like Kang Ying here, giving customers a detailed introduction and a patient service.
At this moment, Liang Ying saw the shop manager and the customer earnestly introducing the store to each other, but the customer waved her hand and said that she wasn't going to buy it and wanted to leave.
Liang Ying curled her lips and said disdainfully, "Elder Sister Kang Ying, is this slave service used by the waiters here? Is it worth it to be humble in order to earn two dollars? "
As Liang Ying said this, she walked closer to the counter. There were a few employees beside her. Hearing Liang Ying's words, everyone was stunned and couldn't help but look at each other in dismay.
Upon hearing his words, Kang Ying once again noticed the mood of her subordinates and instantly felt angry in her heart.
Liang Ying's words hurt the employees' self-esteem. The most important thing was that Liang Ying was dressed in fashionable clothing, while the fashionable girls in the big cities carried their own aura as if they possessed some kind of authority.
Kang Ying had already established her authority among the employees. She said that she would do what she said, that the rewards and penalties were clear and reasonable. Everyone listened to her and they all felt that what she asked them to do was the right thing to do.
Now that Liang Ying had used an authoritative tone to defy Kang Ying's request, Kang Ying's authority was in danger. Seeing the expressions of the waiters crumbling, Kang Ying couldn't help but say,
"What we do is the service industry, and the service industry is to let the customer be like the spring breeze, with the customer as God's purpose, to let the customer have a good shopping experience.
Just like our shop manager just now, she sent away the customer who did not shop, but her etiquette and civilization must have stayed in the customer's heart. This time he will not buy it, the next time he wants to buy it, he will definitely think of our Friendship Mall.
Put yourself in another position. Think about it, if you go shopping in a store, would you like to be received by the salespeople on a high ground, talking coldly and maliciously, or would you like to be treated with care and care?
I think it must be the latter, right?
Every profession has the professional qualities of every profession: the professional qualities of the police are authority, agility, and, above all, security; the professional qualities of the judges dictate that they must be serious and authoritative.
As the employees of the service industry, our professional literacy is the spring rain, as if home, I do not feel that our service attitude is wrong? and it can't be measured by being inferior. "
Kang Ying's words made Liang Ying speechless. Hearing Director Kang's affirmation, the employees also felt that they had strong mental support and their expressions gradually became calm.
However, Kang Ying should know that cracks would definitely appear in everyone's hearts. These words weren't something that could cause them to collapse with just a word or two from Liang Ying, but because they were previously all employees of a state-owned enterprise. In the planned economy era, they were all high and mighty figures, but after the system was changed, they could only put down their arrogance and return to the original state of the service industry.
That was why they were moved by Liang Ying's words.
However, Kang Ying had other ways to stabilize their minds …